Jervis Bay Distilling Co – Returns & Refunds Policy

At Jervis Bay Distilling Co, we take great pride in the quality of our spirits and packaging. Our Returns & Refunds Policy complies with the Australian Consumer Law (ACL).
Due to the nature of alcohol products, we do not accept returns for change of mind once an order has been dispatched, except as required by law.
Nothing in this Policy limits or excludes your rights under the ACL.

If you are not satisfied with your order, or your products arrive damaged, faulty or incorrect, please contact us within five (5) days of delivery at info@jervisbaydistilling.com.au with
the following:

(a) Your order number and photos clearly showing the issue;

(b) Proof of purchase, such as your order confirmation email or invoice.

We may request additional details to assess the claim.
Where your claim is accepted under the ACL or this Policy, we will provide an appropriate remedy, which may include:

• a replacement product,
• a refund of the purchase price, or
• a store credit for future use.

We will meet our legal obligations if an item is faulty, wrongly described, unsafe, or otherwise in breach of Australian Consumer Law.

A remedy may be provided where, upon assessment by Jervis Bay Distilling Co:

(a) the product is damaged, broken or faulty;

(b) the product has a manufacturing defect;

(c) the product varies significantly from its description or imagery; or

(d) the product delivered is not the item ordered.

We cannot provide a remedy where products have been damaged due to misuse, neglect, or improper storage after delivery.

Once your claim has been assessed, we will advise you on next steps.
In most cases, you will not need to return the item — we will instruct you to safely dispose of it.

Please do not post or ship alcohol products back to us unless explicitly instructed, as we are unable to receive returned alcohol shipments. Jervis Bay Distilling Co accepts no responsibility for items sent without prior authorisation.

Where stock allows, we will arrange a replacement or exchange.
If replacement stock is unavailable, we will offer a refund or store credit as appropriate.

Refunds

• Approved refunds are processed to your original payment method.
• Refunds may take up to 7 business days to appear in your account depending on your bank or payment provider.

Store Credit

• Store credits may be issued where agreed and are valid for 3 years from the date of issue.
• Credits are applied to your account or issued via coupon code within 3 business days of approval.

You are entitled to a refund, replacement, or repair under the Australian Consumer Law where:

• the product has a major failure (e.g., unsafe, significantly different from its description, or unfit for purpose); or
• the product has a minor fault, which can be remedied within a reasonable time.

If there is a major failure, you may choose a refund, exchange, or repair, as well as compensation for any reasonably foreseeable loss or damage.

Where the issue is minor, we may choose to repair or replace the product instead of providing
a refund.
Our liability is governed solely by the ACL, this Policy, and our Terms of Service.

For any questions about these Terms, please contact:
Jervis Bay Distilling Co Pty Ltd
Email: info@jervisbaydistilling.com.au
Website: jervisbaydistilling.com.au