1. Faulty Product

In the event that you are not satisfied with your Jervis Bay Distilling Co. products or the product arrives damaged or broken, contact us at info@jervisbaydistilling.com.au within five (5) days’ of the date that you received the product with the following details:

(a) Order Number and Photo of the Faulty Product; and

(b) Proof of purchase in the form of your confirmation email, order invoice or original receipt must accompany your request.

If an item is faulty, wrongly described, incorrect or otherwise in breach of Australian Consumer Law, then we will meet our legal obligations which may include refunding the purchase price, or providing a replacement product, provided that you produce satisfactory evidence of faulty or damaged product and a valid proof of purchase as outlined in our Return Conditions.

Jervis Bay Distilling Co. can assist you with your a replacement, refund or online store credit, provided that upon assessment by Jervis Bay Distilling Co.:

(a) the product is considered damaged, broken or faulty or in breach of Australian Consumer Law; or

(b) the product is considered to hold a manufacturing fault; or

(c) the product varies significantly to the Jervis Bay Distilling Co. description and/or images; or

(d) the product delivered is not the item that was ordered.

2. Returns Process​

Once you have contacted us about a faulty, damaged or broken item, we will advise you to safely dispose of the item.

Please do not post a faulty, damaged or broken item to Jervis Bay Distilling Co. Jervis Bay Distilling Co. takes no responsibility where an item that is returned to us by post is not received by us or is lost or damaged.

3. Replacements and Exchanges Please note that we may not be able to offer a replacement or exchange on some Products if there is no longer stock available.

4. Refund Tender Refunds

• If you are entitled to a refund, your refund will be returned in the same manner as the original payment method. For purchases made by credit or debit card, the cardholder and the same credit or debit card are required to process the refund as was originally used for the purchase.

• Please note that processing of refunds can take up to 7 business days to show on your account due to varying processing times between payment providers.

Store Credit

• If you are to receive Jervis Bay Distilling Co. online store credit, the credits are applied to your Account or through the issue of a coupon code once your return has been processed.

• Please allow up to 3 business days for store credit to be applied from the date on which we receive your items.

• Store credits are valid for 3 years before expiry.

5. Consumer Guarantees

This Policy is not intended to replace or exclude any rights available to you under the Australian Consumer Law.

If you believe an item purchased from Jervis Bay Distilling Co. is faulty, you may have rights under Australian Consumer Law. Where there is a major failure with the item you may choose a refund, exchange or repair and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the item repaired or replaced if the item fails to be of acceptable quality and this failure does not amount to a major failure. Where an item is damaged through misuse, Jervis Bay Distilling Co. cannot provide a refund, exchange or repair.

Certain legislation including the Australian Consumer Law (ACL) in the Consumer and Competition Act 2010 (Cth), and similar consumer protection laws and regulations may confer you with rights, warranties, guarantees and remedies relating to the provision of goods or services to you by us which cannot be excluded, restricted or modified. Our liability is governed solely by the ACL, this policy and any terms and conditions specified on our Website.

6. Amendment

This Policy may be amended from time to time by Jervis Bay Distilling Co., without prior notice. Any purchase from us following any such amendments will be deemed to be confirmation that you accept those amendments. We recommend that you check Jervis Bay Distilling Co. current Terms and Conditions, before making any purchase. Our agents, employees and third parties do not have authority to change this Policy or our Terms and Conditions.

7. Contact Us

If you have any enquiries regarding your return or our Returns Policy, you may contact our customer service team through email at info@jervisbaydistilling.com.au